Right of Withdrawal and Returns

Decided you don’t want to keep your order after all? No problem. At SKeld, as a consumer, you have a 30-day right of withdrawal. This means you can withdraw from your purchase agreement within 30 days without having to provide a reason.

The cancellation period begins on the day on which you or a person designated by you—other than the shipping carrier—received the last item in your order.

How to Cancel

If you wish to exercise your right of withdrawal, please notify us of your withdrawal within the 30-day withdrawal period. You must then return the goods to us immediately, but no later than 14 days after your notice of withdrawal.

The deadline is met if you return the goods to us before the 14 days have expired.

You are responsible for the direct costs of the return.

Please handle the goods with care while inspecting them. You will only be liable for any loss in value if it resulted from handling the goods in a manner not necessary to assess their nature, characteristics, and functionality.

Additional Return Options

You can request a return quickly, easily, and hassle-free using our return form. You’ll find the cancellation button in the footer of every page of our online store.

Returns from countries outside the EU and the EEA

Please note that the statutory right of withdrawal may be excluded for consumers with permanent residence outside a member state of the European Union (EU) or the European Economic Area (EEA).

Returns from countries outside the EU and the EWR

Please note that the statutory right of withdrawal may be excluded for consumers with permanent residence outside a member state of the European Union (EU) or the European Economic Area (EEA).

For consumers with permanent residence in Switzerland, we voluntarily offer a 30-day right of return from the date of receipt of the goods.

You can find detailed information about your right of withdrawal, the withdrawal process, returns, and the applicable return policy in our Withdrawal Policy.