Terms of service

General Terms and Conditions with Customer Information

Last Update: 21. March 2026

Table of contents

1. Validity of the GTC

  1. The following General Terms and Conditions (hereinafter referred to as "GTC") shall apply exclusively to the business relationship between Alexander Mettke Sole Proprietorship (hereinafter referred to as "Vendor") and the purchaser, who is hereinafter referred to as "Customer", of the Vendor's products.
  2. Deviating terms and conditions of the Customer shall not be accepted, even if the Vendor fulfils his/her contractual obligations without objection, unless the Vendor expressly agrees to the validity of the Customer's deviating terms and conditions.
  3. All personal terms apply equally to both genders. For reasons of better readability, the simultaneous use of masculine and feminine forms of language has been dispensed with.
  4. A "Consumer" within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to his commercial nor to his independent professional activity.
  5. "Entrepreneur" within the meaning of the GTC is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or self-employed professional activity.
  6. "Product" within the terms and conditions refers to any goods, services, and other performances offered by the seller, including any accessories and accompanying documentation, which are subject to the contract between the seller and the customer according to the product description provided by the seller to the customer or other agreement.
  7. Regardless of the terminology used in the GTC, such as "Vendor", the legal classification of the contract and the applicable statutory regulations are always determined by the legal requirements of the respective types of contracts. These GTC do not limit the statutory definitions and regulations in any way.

2. Contact and service details

  1. Please note the following information about the availability of our customer service.
  2. E-mail address: info@schneidemesser.eu
  3. Phone number: 004915223897997
  4. Contact form: https://schneidemesser.eu/en/pages/kontakt-schnelle-antwort-auf-ihre-frage
  5. Customer service availability: 8 a.m. to 4 p.m.

3. General Information on Offers and Orders

  1. The presentation and promotion of products on the Vendor’s websites as well as in digital or printed informational materials does not constitute a binding offer to conclude a contract, but rather a non-binding invitation to the Customer to submit an offer for the purchase of the displayed goods.
  2. Customers are responsible for ensuring that the information they provide is accurate and for notifying the Vendor of any changes, where such changes are required for the fulfilment of the contract. In particular, Customers must ensure that the e-mail addresses, delivery addresses and shipping addresses provided are correct and that any obstacles to receipt for which the Customer is responsible are duly considered (e.g. by checking the spam folder of their e-mail software).
  3. Customers are requested to carefully read and observe the instructions during the ordering process and, if necessary, to use the available support functions of their software and hardware (e.g. magnification or read-aloud functions). Required information will be appropriately identified as such by the Seller for the Customers (e.g. by optical highlighting and/or asterisk signs). Until the order is submitted, the Customers can change and view the product selection and their entries at any time, as well as go back in the ordering process or cancel the ordering process altogether. For this purpose, the Customers can use the available and common functions of their software and/or end device (e.g. the forward and back buttons of the browser or keyboard, mouse and gesture functions on mobile devices). Furthermore, unwanted entries can be corrected by canceling the ordering process.

4. Ordering Process and Conclusion of Contract

  1. The Customer can select from the products offered in the Vendor's assortment to the Customer and collect them in a so-called shopping basket. In the selection within the shopping basket, the product selection can be changed, e.g. deleted. Otherwise, the customer can initiate the completion of the order process.
  2. By clicking the button that concludes the order process, the Customer submits a binding offer to purchase the products contained in the shopping cart or in a corresponding selection overview to the Vendor.
  3. The Service Provider accepts the Customer’s offer, whichever of the following events occurs first: (i) by means of an express declaration of acceptance in text form (e.g. by e-mail), (ii) by completion of the payment process, (iii) by a payment request addressed to the Customer, (iv) in the case of goods orders, by dispatching them; in the case of services, by commencement thereof; and otherwise by making the product available as contractually agreed. The Service Provider may accept the Customer’s offer within the acceptance period. The acceptance period is five days. The acceptance period begins upon completion of the ordering process by the Customer and ends at midnight on its last day. If the Service Provider does not accept the Customer’s offer within the acceptance period, no contract shall be concluded and the Customer shall no longer be bound by their offer.

5. Order Process and Conclusion of Contract on the Amazon Platform

  1. The conditions of this section apply to orders placed via the Amazon platform. The purchase contract is concluded with the Vendor and not with Amazon.
  2. The Customer can select from the products offered in the Vendor's assortment to the Customer and collect them in a so-called shopping basket. In the selection within the shopping basket, the product selection can be changed, e.g. deleted. Otherwise, the customer can initiate the completion of the order process.
  3. In addition to the ordering process via Amazon's "Shopping Cart" system, the Customer can complete the ordering process directly by pressing Amazon's "1-Click" or "Buy Now" buttons. In this case, an order is automatically created and sent to the delivery address provided by the Customer to Amazon. The order can then be changed or cancelled in the overview of orders in the "My Account" area. The purchase price is paid via the payment method deposited by the Customer at Amazon for the "1-Click" or "Buy Now" procedure. The Customer will be informed about the delivery and payment options by a separate notice and can also change the delivery and payment details in the "My Account" area. The use of the "1-Click" or "Buy Now" procedures may further require their activation by the Customer in their Amazon account.
  4. The Vendor may accept the Customer's offer within five days (hereinafter referred to as the "Acceptance Period"). The Acceptance Period begins with the completion of the order process by the Customer. The Acceptance Period begins with the completion of the order process by the Customer (in the store, or if used and named, on the platform used or by means of other communication channels) and ends with the expiry of its last day. The Vendor may accept the Customer's offer by means of an explicit acceptance of the offer expressed by him or by Amazon, also by e-mail. Acceptance may also be affected by dispatch of the goods and their receipt by the Customer within the Acceptance Period, as well as by a request for payment addressed by the Vendor or Amazon to the Customer and at the latest by the completion of the payment process. In the event of several acceptance events, the earliest acceptance date shall be decisive. If the Vendor does not accept the Customer's offer within the Acceptance Period, no contract shall be concluded and the Customer shall no longer be bound by his/her offer.

6. Order Process and Conclusion of Contract on the eBay Platform

  1. The conditions of this section apply to orders placed via the eBay platform. The purchase contract is concluded with the Vendor and not with eBay.
  2. By publishing an offer in the auction format or when buying at a fixed price, the Vendor makes a binding offer to conclude a contract in accordance with the information and conditions specified for the offer. By placing a bid, the eBay user accepts the offer under the condition precedent of being the highest bidder at the end of the period determined by the Vendor. If the eBay user's bid is outbid, his offer expires. The Vendor can set a minimum price that must be reached for the contract to be concluded. By pressing a buy-it-now button provided as part of the offer, the eBay user can buy the goods immediately. In the case of auction formats, the buy-it-now is only possible as long as no bids have been placed on the offer or the minimum price has not been reached. In the case of items with the option "immediate payment", the contract is concluded only with the completion of the subsequent payment process. The purchase of several items at a fixed price is possible, provided that these are placed in the shopping cart function and then the payment process is completed.
  3. In the case of enabling the submission of a price proposal, the eBay user's price proposal constitutes a purchase offer, which the Vendor can accept or reject. The Vendor can also make a counter-offer, which the eBay user can accept or respond to with his counter-offer. In case of acceptance of an offer by the eBay user or the Vendor , the purchase contract is concluded. Price proposals are valid until the end of the offer and for 48 hours at the latest. When using the "price proposal" option in an offer, no immediate payment is required unless the eBay user was asked to confirm his payment method when entering his price proposal.
  4. Customers who are subscribed to the "eBay Plus" option have the opportunity to receive a Hermes return label from eBay for the purpose of returning items. To do this, customers must meet the following requirements and conditions: https://www.ebay.de/help/buying/returns-refunds/returning-an-item-for-a-refund?id=4775. In this case, customers can drop off the shipment at a Hermes ParcelShop near them.

7. Order Process and Conclusion of Contract on Etsy Platform

  1. The conditions of this section apply to orders placed via the Etsy platform. The purchase contract is concluded with the Vendor and not with Etsy.
  2. By posting an offer on the Etsy platform, the Vendor makes a binding offer to conclude a contract in accordance with the information and conditions specified for the offer.

  3. The Customer can select from the products offered in the Vendor's assortment to the Customer and collect them in a so-called shopping basket. In the selection within the shopping basket, the product selection can be changed, e.g. deleted. Otherwise, the customer can initiate the completion of the order process.

  4. By clicking on the button that concludes the ordering process, the Customer makes a binding offer to the Vendor to purchase the products in the shopping basket.

8. Order Process and Conclusion of Contract on kleinanzeigen.de Platform

  1. Die Bedingungen dieses Abschnitts gelten für Bestellungen, die über die Plattform kleinanzeigen.de erfolgen. Der Kaufvertrag kommt mit dem Verkäufer und nicht mit dem Anbieter von kleinanzeigen.de zustande.

  2. The Customer can send a non-binding request for an offer to the seller via email. In response to the Customer's request, the Vendor will provide a binding offer in text form (e.g., via email, fax, or letter) for the sale of the goods or services previously selected by the Customer from the Vendor's range of goods and services.

  3. The Vendor can accept the Customer's offer within the acceptance period (hereinafter referred to as the "Acceptance Period"). The Acceptance Period is five days. The Acceptance period begins when the Customer provides the Vendor with a corresponding declaration via email, fax, telephone, post, or through the "write message" function on classifieds, or by paying the offered purchase price. The first day of the deadline calculation begins on the day after receipt of the offer. In the case of payment, the date of receipt of payment by the Vendor is decisive. If the last day of the Acceptance period falls on a Saturday, Sunday, or a public holiday recognised at the Customer's residence, the period is extended to the next working day. In the event of multiple acceptance processes, the earliest acceptance time is decisive. If the Vendor does not accept the Customer's offer within the Acceptance period, no contract is concluded, and the Customer is no longer bound by their offer.

9. Contract Text and Contract Language

  1. The Vendor stores the contract text (in particular the order data, product information, prices, these GTC as well as other legally required mandatory information) and makes it available to the Customer in text form, by email or at the latest upon delivery of the order or provision of the ordered service.
  2. If Customers have created a customer account, they can view their placed orders in their account. The full text of the contract is not accessible in the account area.
  3. The contract languages are German and English, contracts can be concluded in these languages.

10. Delivery and Availability of Goods

  1. The ordered goods will be delivered to the specified delivery address, unless otherwise agreed.
  2. If a payment service provider is used with whom a delivery address is deposited and this delivery address is notified to the Vendor as being decisive for the ordered delivery through the use of the means of payment by the Customer, the goods shall be delivered to the deviating delivery address.
  3. If pick-up of the goods by the Customer is agreed, the Vendor shall inform the Customer that the goods are ready for pick-up at the agreed pick-up location. In this case, the Customer shall not incur any shipping costs, subject to an express agreement to the contrary.
  4. If a delivery of goods fails for reasons for which the Customer is responsible, the Customer shall bear the reasonable costs incurred for the outward and return shipment. Insofar as the costs arise from the exercise of the right of withdrawal for consumers, the aforementioned obligation to bear the costs shall only apply to the costs of sending the goods there, while the regulations in the instructions on withdrawal shall apply to the costs of returning the goods.
  5. Should the delivery of the goods fail through the fault of the Customer despite three attempts at delivery, the Vendor may withdraw from the contract. Any payments made will be refunded to the Customer without delay.
  6. If the ordered product is not available because the Vendor is not supplied with this product by its supplier through no fault of its own, in particular with regard to securing the supply and a possible as well as reasonable effort on its part, the Vendor may withdraw from the contract. If no comparable product is available or if the Customer does not wish a comparable product to be delivered, the Vendor shall immediately reimburse the Customer for any payments already made.
  7. Customers are requested to report obvious transport damage as soon as possible to the transport company or carrier or otherwise to notify us of the transport damage. This does not create any obligation for Customers who are consumers, the non-notification does not limit the legal rights of the Customer, in particular the warranty and revocation rights as well as the enforcement of these rights.

11. Customer Account

  1. The Vendor provides the Customer with a Customer account. Within the Customer account, the Customer is provided with information about the orders and their Customer data stored with the Vendor. The information stored in the Customer account is not public.
  2. Customers can also place an order as a guest without having to create a Customer account.
  3. Customers are obligated to provide truthful information in their Customer account and to adjust the information in case of changes in the actual circumstances, as far as this is necessary (e.g. the changed email address in case of a change or the changed postal address before an order). Customers are responsible for any disadvantages that may arise due to incorrect information.
  4. Customers are responsible for their customer accounts within their sphere of influence and to the extent that it is reasonable for them to assume responsibility. It is the customers' responsibility to use the access data for their customer account with the utmost care and to take any measures to ensure the confidential and secure handling of the data and to prevent disclosure to third parties. Customers are required to inform the Vendor immediately if there is reason to suspect that a third party has knowledge of access data and/or is misusing the customer account.
  5. The Customer account may only be used in accordance with the applicable legal provisions, in particular the regulations for the protection of third-party rights, and subject to the Vendor's GTC, using the access masks and other technical access options provided by the Vendor. Any other type of use, in particular by external software such as bots or crawlers, is prohibited.
  6. When customers store, share or otherwise publish content or information in their customer account, they are responsible for that content. Depending on technical capabilities, this content includes texts, images and personal details. The seller does not endorse the customers' content and does not identify with it. However, the seller reserves the right to take necessary actions in cases of legal issues or threats to third parties.These actions are based on carefully selected criteria with the aim of ensuring that each action is justified. It is assessed whether an action is necessary to resolve the problem or avert the danger. Furthermore, it is evaluated whether the action is proportionate to the seriousness of the problem or threat. Care is also taken to ensure that it is carried out with due diligence and after a thorough assessment of all relevant information and circumstances. Finally, the action must be based on an objective and unbiased assessment of the situation.Possible actions include deleting the relevant content, requests for statements or corrections, warnings, legal steps or even bans from premises. In deciding upon these measures, the seller takes into careful consideration the requirements of the situation and the rights and interests of all parties involved. In particular, customers' fundamental rights are taken into account in order to ensure a fair and equitable solution.
  7. Customers can cancel their customer account at any time. The Vendor can cancel the customer account at any time with reasonable notice, which is usually two weeks. The termination must be reasonable for the customer. The Vendor reserves the right to terminate for exceptional reasons.
  8. From the moment of termination, the Customer account and the information stored in the Customer account will no longer be available to the Customer. It is the Customer's responsibility to secure their data upon termination of the Customer account.

12. Prices and Shipping Costs

  1. All prices are final prices. The seller is subject to the sales tax small business regulation and therefore does not specify sales tax, or VAT.
  2. The delivery and shipping charges incurred in addition to the sales price will be notified or linked to the Customer in the respective product description and before the order is completed.
  3. In the case of a delivery to countries outside the European Union or the European Economic Area, additional taxes (e.g. import duties) or costs (e.g. bank charges) may be incurred. These expenses are not paid by the Vendor, but are to be paid by the Customer to the appropriate tax or customs authorities. The Vendor recommends that the Customer obtain information on possible further costs from the competent authorities and on the basis of the national regulations that apply to the Customer.
  4. Information page with details of delivery and shipping costs: https://schneidemesser.eu/en/policies/shipping-policy

13. Payment Methods and Terms

  1. Unless otherwise agreed, payments shall be made without discounts, reductions or other rebates.
  2. When using financial institutions and other payment service providers, the terms and conditions and data protection information of the payment service providers also apply with regard to payment. Customers are requested to observe these regulations and notes as well as information within the framework of the payment process. This is particularly because the provision of payment methods or the course of the payment procedure may also depend on the agreements between the Customer and financial institutions and payment service providers (e.g. agreed spending limits, location-restricted payment options, verification procedures, etc.).
  3. The Customer shall ensure that the Customer fulfills the conditions incumbent upon the Customer, which are necessary for successful payment by means of the selected payment method. This includes, in particular, sufficient coverage of bank and other payment accounts, registration, legitimation and authorization with payment services and confirmation of transactions.
  4. If a payment is not made or reversed due to insufficient funds in the Customer's account, the provision of incorrect bank details or an unjustified objection by the Customer, then the Customer shall bear the fees incurred as a result, provided that the Customer is responsible for the failed or reversed booking and, in the case of a SEPA credit transfer, was informed of the transfer in good time (so-called "pre-notification").
  5. If the Vendor assigns its payment claim against the Customer to payment service providers, the payment with debt-discharging effect can only be made to the respective payment service provider. The contractual obligations of the Vendor towards the Customer, in particular the performance and warranty obligations, observance of withdrawals as well as contractual ancillary obligations shall not be affected by the assignment.
  6. Credit card payment - When placing an order, Customers provide their credit card details. The Customer's credit card will be charged immediately after completion of the order and after the Customer's authorisation as the legitimate cardholder.
  7. Amazon - Payment is processed by Amazon, and the Customer can settle the payment amount owed by credit card or direct debit. The Vendor does not receive any payment data of the Customer from Amazon. Amazon offers for items sold through Amazon-Marketplace via the domain Amazon.de (i.e. items not sold by Amazon.de) and for items marked with the note "Shipping by Amazon" as additional payment methods the monthly invoice (here in cooperation with arvato Payments Solutions GmbH), financing (here in cooperation with '"Barclaycard", offered by Barclays Bank Ireland PLC Hamburg Branch), BLIK, Bancontact as well as iDeal and Przelewy24. In the case of the payment methods BLIK, Bancontact, iDeal and Przelewy24, the payment is debited immediately after completion of the order. In the case of payment methods credit card, direct debit, monthly invoice, financing, the payment is made after the shipment of goods. In case of iDEAL payment method the Customer needs a Dutch bank account, in case of Bancontact a Belgian bank account and in case of Przelewy24/BLIK a Polish bank account. Financing requires registration with Barclaycard. The use of the payment methods monthly invoice and financing requires a successful address and credit check of the Customer. More information about ordering through Amazon Marketplace: https://www.amazon.de/gp/help/customer/display.html?nodeId=GFBWMNXEPYVJAY9A. Further information on the accepted payment methods: https://www.amazon.de/gp/help/customer/display.html?nodeId=GFBWMNXEPYVJAY9A; Further information for Customers who are entrepreneurs and buy on account: https://www.amazon.de/gp/help/customer/display.html?nodeId=201961660; Information on the payment methods is also available to the Customer in the "My account" area under "Your payments".
  8. Klarna - Payment is made through the payment service provider Klarna AB, Sveavägen 46, Stockholm, Sweden (hereinafter: "Klarna") by means of the Klarna payment method provided or selected by Customer. Klarna's terms of use apply, which can be viewed at https://www.klarna.com and are communicated to the Customer during the payment process.
  9. Klarna PayNow credit card - The Customers must identify themselves as a legitimate Cardholder in order to make the payment before the payment transaction is executed and the Customer's account is automatically debited.
  10. Klarna PayNow Direct Debit - The Customer issues a SEPA Direct Debit Mandate to Klarna. By issuing the SEPA Direct Debit Mandate, Klarna is authorized to initiate the payment transaction, which automatically debits the Customer's bank account. Customer will be informed about the date of debiting the bank account (referred to as "Pre-Notification").
  11. Klarna Invoice/ Pay Later - Requires a successful verification of the address and creditworthiness of the Customer by Klarna. In the case of a purchase on account, customers will receive the goods first. The payment term is 14 days, unless otherwise agreed in the payment process. The Vendor assigns his payment entitlement to Klarna. A debt-discharging payment can only be made to Klarna according to Klarna's conditions.
  12. Klarna Installments - A requirement for Klarna Installment Purchase is a successful check of the Customer's address and creditworthiness by Klarna. The Vendor assigns his payment claim against the Customer to Klarna. A debt-discharging payment can only be made to Klarna in accordance with Klarna's conditions. For more information on Klarna installment payment, in particular the installment amount and the minimum amount of the installment payment, as well as the terms and conditions of Klarna, please refer to Klarna's information, which is also provided to the Customer during the payment process.
  13. Klarna Sofortüberweisung (Sofort) - The payment is carried out using online banking data by the provider Sofort GmbH immediately after the order according to the conditions of Klarna Sofortüberweisung (which are also communicated to the Customer during the ordering process). Further information: https://www.klarna.com/sofort/.
  14. PayPal - The payment is made through the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: "PayPal") by means of the type of PayPal payment provided by the seller or selected by Customers. Customers are redirected directly to PayPal at the end of the order process. The terms of use of PayPal apply, which can be viewed at https://www.paypal.com/uk/legalhub/home and will be communicated to the Customer during the payment process.
  15. PayPal Express - The customer pays the amount owed by means of the PayPal transaction.
  16. PayPal Plus (PayPal) - The Customer must have a PayPal account and pays the amount owed by means of the PayPal transaction process.
  17. PayPal Plus (Direct Debit) - The Customer can pay by means of PayPal's direct debit procedure even if he does not have a PayPal account. The Customer issues a SEPA direct debit mandate to PayPal. By issuing the SEPA direct debit mandate, PayPal is authorized to initiate the payment transaction, which automatically debits the Customer's bank account. The Customer will be informed about the date of the debit of the bank account (referred to as "Pre-Notification").
  18. PayPal Plus (Credit Card) - The customer can pay by credit card via PayPal even if he does not have a PayPal account. The Customers must identify themselves as a legitimate Cardholder in order to make the payment before the payment transaction is executed and the Customer's account is automatically debited.
  19. PayPal Credit - Requirement for a payment in installments via PayPal is a successful verification of the address and the creditworthiness of the customer by PayPal. The Vendor assigns the payment to PayPal, a debt-discharging payment can only be made to PayPal in accordance with PayPal's terms and conditions.
  20. In the context of the "PayPal Checkout payment method, the Vendor may use third party payment service providers for the purpose of payment processing. The following information applies to PayPal or the respective named third party payment service providers (collectively referred to as "Checkout payment service providers"). The terms and conditions of the Checkout Payment Service Provider communicated to the Customer shall apply. If the Vendor offers a purchase on account or payment by installments via the Checkout payment service provider, the Vendor reserves the right that a prerequisite of the payment method is a successful check of the address and creditworthiness of the customer by the Checkout payment service provider. The Vendor assigns the payment to the Checkout payment service provider. A debt-discharging payment can only be made to the Checkout payment service provider in accordance with the conditions and the selected, or stated, payment term of the Checkout payment service provider. In the event of payment by means of a SEPA direct debit mandate, the Customer shall issue a SEPA direct debit mandate to the Checkout payment service provider. By issuing the SEPA direct debit mandate, the Checkout payment service provider is authorized to initiate the payment transaction, which automatically debits the Customer's bank account. The Customer will be informed about the date of debiting the bank account (referred to as "Pre-Notification").
  21. Apple Pay - The use of Apple Pay requires registration for this payment method. The payment transaction is carried out based on the conditions of Apple Pay, which are also communicated to the Customer during the ordering process. Further information and conditions: https://www.apple.com/apple-pay/.
  22. Cash payment upon collection of the goods - Payment is made in cash upon collection of the goods.
  23. Google Pay - The use of Google Pay requires registration for this payment method. The payment transaction is carried out based on the conditions of Google Pay, which are also communicated to the Customer during the ordering process. Further information: https://pay.google.com.
  24. Costs incurred by reminders of due receivables will be charged to the Customers. The Vendor is entitled to claim reminder costs in a lump sum amount of 5 Euro. The Customers have the right to prove no, or lower costs.
  25. The Vendor shall be entitled to claim default interest in the statutory amount and other consequences determined by law from the defaulting Customers in the event of default in payment. The Customer's obligation to pay interest on arrears shall not preclude the Vendor from asserting further claims for damages caused by default. Damages for default include costs of legal enforcement, such as costs for legal advice, dunning proceedings or debt collection.

14. Purchase on account

If the Vendor performs in advance, the delivered products shall remain the property of the Vendor until payment has been made in full.

15. Instructions on Withdrawal

  1. The information regarding the right of withdrawal for consumers is set out in the withdrawal policy of the Vendor. Customers are informed about this in accordance with statutory requirements.
  2. The right of withdrawal does not apply to Consumers whose domicile, habitual residence or delivery address at the time of conclusion of the contract and delivery is outside a Member State of the European Union (EU) or the European Economic Area (EEA) and who do not belong to any of these Member States.
  3. The provisions of these GTC do not limit the statutory rights of withdrawal, cancellation, termination, warranty, and defects as well as other mandatory rights of the Customer and their related payment and other claims, and are subordinate to these rights.
  4. Customers can access the Vendor's instructions on withdrawal at the following Internet address: https://schneidemesser.eu/en/policies/refund-policy

16. Voluntary right of return

  1. The Vendor grants a voluntary return guarantee subject to the following conditions.
  2. The period within which the ordered goods can be returned is 30 days from the receipt of the respective goods (the period begins on the day after receipt of the goods) or conclusion of the contract in the case of contracts for the purchase of digital content or for services. The return requires that the goods are dispatched on the last day of the period at the latest.
  3. The goods to be returned must be sent back to the following address: Schneidemesser.eu, Am Rathausring 5, 74889 Sinsheim, Germany.
  4. The statutory right of withdrawal of Customers who are consumers shall not be affected by compliance with the rules of the complementary return policy and shall remain in force irrespective thereof.This also applies to the warranty rights, which Consumers can claim free of charge, and other statutory rights as well as claims of the Customers with regard to the relevant products. If products are returned on the basis of the statutory right of withdrawal within the withdrawal period, then the regulations on the costs of sending and returning the products as well as reimbursement of the purchase price shall be determined in accordance with the right of withdrawal as well as the instructions on withdrawal provided to the Consumers.
  5. The goods can only be returned in complete, unused and undamaged condition.
  6. The voluntary refunf does not apply to goods that are not prefabricated and for the manufacture of which an individual choice of or decision by the Customer is decisive or which are made to the Customer’s specifications or are clearly personalised.
  7. There is no right of withdrawal for products provided to consumers free of charge.
  8. If goods are returned in accordance with this voluntary return guarantee, the Vendor will refund to the Customer the purchase price already paid for the goods.
  9. The original shipping costs of the goods to the customer (outward shipping costs) will not be refunded on the basis of the voluntary return policy.
  10. The costs of returning the goods from the Customer to the Vendor will not be reimbursed on the basis of the voluntary return policy.
  11. The same means of payment used by the Customer in the initial transaction will be used for the repayment, unless expressly agreed otherwise with the Customer.
  12. Customers are liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
  13. The amount to be repaid as a result of the voluntary refund shall be repaid by the seller to the buyer within 14 days of taking possession of the returned goods. The time of the order of the payment by the Vendor shall be decisive.

17. Warranty and Liability

  1. The warranty (liability for defects) and liability for other poor performance are subject to statutory provisions, except as otherwise provided.
  2. The Vendor shall not be liable for the Customer's Internet connection or the software and hardware used by the Customer or any disruptions caused by them to the conclusion or performance of the contract between the Customer and the Vendor.
  3. The Vendor shall be liable for damages without limitation insofar as the cause of the damage is based on intent or gross negligence. Furthermore, the Vendor shall be liable for the slightly negligent breach of essential obligations, the breach of which endangers the achievement of the purpose of the contract, for the breach of obligations, the fulfilment of which makes the proper performance of the contract possible in the first place and on the compliance with which the customer regularly relies (cardinal obligations) or in the case of agreed guarantee commitments. In this case, however, the Vendor shall only be liable for the foreseeable, contract-typical and expectable damage. The Vendor shall not be liable for the slightly negligent breach of obligations other than those mentioned above. The above limitations of liability shall not apply in the event of injury to life, limb or health, for a defect following the assumption of a guarantee for the quality of the product and in the event of fraudulently concealed defects. Liability under the product liability law remains unaffected. Insofar as the Vendor's liability is excluded or limited, this shall also apply to the personal liability of employees, representatives and vicarious agents. In all other respects, claims for damages by the Customer shall be excluded. The above liability provisions shall also apply to claims for damages by the Customer under the Vendor's statutory warranty.
  4. The limitations of warranty and liability obligations as well as shortening of deadlines in this respect shall not apply to claims for damages and reimbursement of expenses of the Customer, goods that have been used in accordance with their customary use for a building and have caused its defectiveness as well as to existing update obligations in the case of contracts for digital products.
  5. The limitations of the warranty and liability obligations as well as the shortening of the relevant periods shall not apply in the case of mandatory consumer recourse claims of the Customer. This shall apply in particular in the event of claims for damages and reimbursement of expenses by Consumers, in the event of a shortening of the time limit in the case of products which have been used for a building in accordance with their customary manner of use and have caused the defectiveness thereof, and in the event of any updating obligations in the case of contracts for digital products.

18. Change of GTC

  1. The Vendor reserves the right to amend these GTC in the case of long-term debt relationships (i.e. contracts running over a longer period, within the framework of which services and/or counter-services are provided) at any time with effect for the future in the following cases: a) if the amendment serves to bring the GTC into line with applicable law, in particular if the applicable legal situation changes; b) if the amendment serves the Vendor in complying with mandatory court or official decisions; c) if entirely new services or service elements as well as technical or organizational processes require a description in the GTC; d) if the amendment is solely advantageous to the Customers.
  2. In the case of Customers who are Entrepreneurs, changes can also be made in addition to the cases mentioned, provided they are reasonable, appropriate, and objectively justified for the Customer.
  3. The Vendor will send the amended GTC to the Customer's email address registered with the Vendor at least two weeks before they come into effect. If a Customer does not object to the new GTC within two weeks of receiving the email, the amended GTC will be deemed accepted by the Customer. In the notification of the change, the Vendor will inform the Customers of the consequences of not contesting the new GTC. Customers can also agree to the amended GTC by express consent.

19. Data protection and confidentiality

The Service Provider processes personal data exclusively in accordance with the applicable data protection laws. Details regarding data processing as well as the rights of the data subjects are outlined in the Service Provider’s privacy policy.

20. Consumer Dispute Resolution

We are not willing and not obliged to participate in any dispute resolution proceedings before a consumer arbitration board.

 

Extended Warranty

 

  • We offer a five-year warranty on our entire knife collection. You can exchange a damaged knife for a new one. Each knife model can be exchanged only once. If a replacement cannot be provided because the defective knife is out of stock, you may select an equivalent knife. If the price of the kitchen knife you select is higher than the price originally paid, you will pay only the difference. We may request the return of the damaged item or waive this right and replace the damaged item. We may refuse to refund or exchange the item until we receive the returned item or you provide proof of return, whichever occurs first. You are responsible for the return shipping costs. Shipping costs are non-refundable. Depending on the circumstances, the condition of the item, or its use, we may also offer you a partial refund. In this case, there are no shipping costs for the return. A refund of the purchase price is generally excluded. Damage caused by gross negligence, misuse, or wear and tear is not covered by the five-year warranty. We always require clear, high-resolution photos for processing. Free products that are not part of standard orders are not covered by this policy. If the free item is damaged, you are not entitled to a replacement.

 

Disclaimer and Intellectual Property Rights

 

  • The content of this website has been prepared with care and based on our current knowledge; however, it is provided for informational purposes only and has no legally binding effect, unless it consists of information required by law (e.g., the legal notice, privacy policy, terms and conditions, or mandatory consumer disclosures). We reserve the right to modify or delete the content in whole or in part, provided that contractual obligations remain unaffected. All offers are subject to change and non-binding. Links to third-party websites: The content of third-party websites to which we link directly or indirectly is outside our area of responsibility, and we do not endorse it. We assume no responsibility for any content or disadvantages arising from the use of information accessible on the linked websites. Copyrights and Trademarks: All content displayed on this website, such as text, photographs, graphics, brands, and trademarks, is protected by the respective intellectual property rights (copyrights, trademark rights). Their use, reproduction, etc., is subject to our rights or the rights of the respective authors or rights holders. Reports of Legal Violations: If you notice any legal violations on our website, please notify us. We will remove any illegal content or links immediately upon becoming aware of them.
  • Font: Amita Amita is a font designed by Agnes Urban, licensed under the SIL Open Font License (OFL) and approved for commercial use.
  • Product photos, product descriptions, and various images: Private Other image sources: https://unsplash.com/de Unsplash images are intended for free use. Link to the license information on Unsplash.com: https://unsplash.com/de/lizenz.

Legal text by Dr. Schwenke - please click for further information.